At Vippmarket, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below:

1. Return Period

You may request a return within 14 days from the date you receive your order.

2. Return Conditions

Items must be in their original condition, unused, and in the original packaging.
To initiate a return, please contact our customer support team at [email protected] to obtain return authorization.

3. Return Process

• Contact our support team to request a return.

• Once your return is approved, you will receive instructions on how to send the item back.

• Pack the product securely and return it to us.

4. Refund Process

Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
The refund will be issued to the original payment method used at the time of purchase.

5. Non-Returnable Items

Some items, such as personalized products or gift cards, may not be eligible for return.

6. Exchanges

We offer exchanges within 14 days from the date you receive your order.
If you would like to exchange your item for a different size or color, please contact our customer support team for assistance.

7. Contact Us

Phone: 0358135148
Email: [email protected]

Thank you for shopping with Vippmarket!